How can we help you?
Frequently Ask Questions
Find answers about accounts, courses, certificates, partner schools, payments, and support.
User-Account & Profile
To register, click the “Sign Up” button on the homepage and provide your name, email, and a secure password. Once registered, you can access courses, request mentorship, and track your progress.
After logging in, go to your account settings. You can update personal information, add a profile picture, or adjust other preferences.
You can manage your email preferences in account settings, including unsubscribing from newsletters or notifications.
Use the “Forgot Password” link on the login page. Follow the instructions sent to your registered email to reset your password. For additional support, contact our support team.
Course Questions
Courses are offered in different formats to suit your learning style: some are available as text-based lessons, some as video lessons, and others combine both formats for a richer learning experience.
Courses are self-paced and designed to unlock your potential. You can take courses individually or combine multiple courses to earn a single certificate.
Course duration varies depending on content and pace. Most learners complete a single course in a few hours to a few days, but you can progress at your own speed.
Yes. Sharzelos offers flexible certification options that allow learners to group courses and earn a comprehensive certificate reflecting multiple skills.
Assessments are designed to reinforce learning. Upon completing all modules and passing assessments, you can earn a certificate of completion for your course or grouped courses.
Certificates are official recognition of your learning and skills. Over time, we aim to endorse learners for mentorship and career opportunities.
You receive your certificate and can track your achievements in your learner dashboard. You may also access additional mentorship or career support services if eligible.
Technical Support
Try refreshing your browser or clearing cache. If the problem persists, contact support with details of the course and device you’re using.
Our support team can assist with payment errors, failed transactions, or other technical problems. Provide as much information as possible so we can resolve it quickly.
Certification & Credential Questions
It confirms that you have successfully completed the course and acquired the skills it covers.
Certificates are optional for personal learning, but may be required if using grouped courses for career or mentorship opportunities.
Every Sharzelos certificate carries a unique Certificate ID. To verify a certificate, simply visit sharzelos.ng/verify, enter the Certificate ID exactly as it appears on the document, and click “Verify”.
While certificates primarily demonstrate your skills and achievements, Sharzelos also partners with schools and organisations to enhance recognition and endorsement opportunities.
Mentorship / Support-Services Questions
You can request mentorship by calling +2348089306269 or sending an email to support@sharzelos.ng. Our team will connect you with a Sharzelos Mentor.
Yes. Learners can schedule consultations to discuss course options, goals, or personalised learning paths.
Sharzelos offers custom course requests for learners or organisations. Contact our support team on +2348089306269 or support@sharzelos.ng to discuss your needs.
Partner Schools / Collaboration Questions
Teachers and students gain access to professional development courses, mentorship support, co-branded certificates and resources to improve student outcomes.
Schools can register online via the SPS page and assign teachers to courses. Annual renewal ensures continued access and support.
Career & Post-Course Support Questions
Yes. We offer career endorsement, mentorship matching, and guidance to help learners translate their skills into opportunities.
Eligibility may depend on course completion, demonstrated skills, or mentorship participation.
After completing courses and assessments, learners can apply for endorsement or mentorship programs. Our team reviews applications and provides guidance on next steps.
Payment / Subscription / Pricing Questions
Yes. Courses are paid, and prices vary depending on content and certification options. Partner Schools may access courses at no extra charge through the SPS programme.
We accept major online payment methods, including debit/credit cards, bank transfers, and mobile payment options.
Refunds and cancellations follow our standard policy, which ensures fair treatment while maintaining course integrity. Details are available on the Terms & Conditions page.
Yes. Sharzelos allows learners to combine multiple courses for a single certificate, making it easier to demonstrate a wider range of skills.